BDbites Privacy Policy

Effective Date: **[Insert Date]**

BDbites (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website, mobile app, or services (“Services”). By using our Services, you agree to this Privacy Policy. If you do not agree, please stop using our Services.

1. Definitions

• “Personal Data” – Any information that identifies you directly or indirectly, including name, address, email, phone number, and delivery information.
• “Cookies” – Small text files placed on your device when you visit our website or use certain features.
• “Website” – All versions of the BDbites website or mobile app, regardless of platform or device.

2. Information We Collect

Depending on your use of our Services, we may collect:

• Name, email, and phone number.
• Delivery or billing address.
• Order details, order history, and preferences.
• IP address, device type, browser type, and operating system.
• Usage data to improve Services.

Payment Information: We do not store card details. Payments are processed via third-party payment providers.

3. How We Use Your Information

We use your data to:

• Process and deliver your orders.
• Communicate with you about orders, promotions, or updates.
• Improve our Services, website, and app.
• Comply with legal obligations.
• With your consent, send marketing communications (you can unsubscribe anytime).

4. Restaurants as Separate Entities

BDbites operates as a platform connecting customers with partner restaurants.

• Each restaurant is a separate legal entity and is responsible for managing, storing, and protecting any personal information you provide directly to them.
• BDbites does not own, control, or store personal data collected by restaurants.
• We act solely as an intermediary facilitating orders and alerts; we are not responsible for how restaurants use your data.
• Please refer to the individual restaurant’s privacy policy for information about their handling of customer data.

5. Cookies

• We use cookies to enhance your experience and for analytics.
• Strictly necessary cookies do not require consent; others require your permission.
• You can manage or delete cookies in your browser settings.

6. Sharing Your Data

We do not sell your personal data. We may share data with:

• Restaurants and delivery partners to fulfill orders.
• Service providers helping us run our Services (e.g., IT or analytics providers).
• Legal authorities if required by law.

Some of our processors may operate outside the UK/EEA. We ensure adequate protection for your data in these cases.

7. Your Rights

You have the right to:

• Access your personal data.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Restrict or object to processing.
• Data portability.
• Withdraw consent for marketing at any time.

To exercise these rights, contact us at **info@bdbites.com.** You can also contact the UK Information Commissioner’s Office for further guidance.

8. Data Security

We take reasonable measures to protect your personal data. However, no system is completely secure.

9. Data Retention

We retain personal data only as long as necessary to provide services, fulfill orders, or comply with the law.

10. Open/Closed Business Status & Live Dashboard

BDbites may collect data necessary to display live order alerts and open/closed status for restaurants. This information is used only for providing the live dashboard and alerting staff about new orders.

11. Changes to This Policy

We may update this Privacy Policy occasionally. The effective date at the top will reflect the latest version. Continued use of our Services constitutes acceptance of changes.